Shipping Policy
Last Updated: June 2026
Thank you for choosing HomeBasketColly.com.
We are committed to delivering your laundry storage products safely and efficiently while providing a dependable shopping experience. Please review the following shipping policy before placing your order.
1. Order Processing
Once your payment has been successfully verified, your order will enter our fulfillment process.
Most orders are prepared, quality inspected, packed, and shipped within 3 business days.
Orders submitted on weekends or public holidays will begin processing on the next available business day.
2. Shipping Fees & Estimated Delivery
HomeBasketColly.com proudly ships to customers in many countries and regions worldwide.
Our standard international shipping charge is USD $5.99.
After your order has been dispatched, estimated delivery generally takes 10–20 business days, depending on the destination, customs processing, and local carrier operations.
3. Delivery Delays
While we make every effort to ship orders on schedule, delivery times may occasionally be affected by circumstances outside our control, including:
- Customs inspections
- Severe weather conditions
- Transportation interruptions
- Courier operational delays
- High-volume holiday shipping periods
If delays occur, we sincerely appreciate your patience and understanding.
4. Shipment Tracking
Once your package has been shipped, you will receive a confirmation email containing your tracking number.
You may track your shipment through international tracking platforms such as 17TRACK.
Please allow approximately 24–72 hours after shipment for tracking information to become available within the carrier's tracking system.
5. Multiple Shipments
Orders containing multiple products may occasionally be divided into separate shipments.
To improve fulfillment efficiency and product availability, items may be shipped from different warehouses or fulfillment facilities.
If your order is shipped separately, each package will receive its own tracking number, and deliveries may arrive on different dates.
6. Order Changes & Cancellation Requests
If you need to update your shipping address, telephone number, product selection, or order quantity, please contact us within 12 hours after placing your order.
Please email support@homebasketcolly.com and include:
- Order Number
- Email address used for the purchase
- A detailed explanation of the requested change
Once an order has entered the fulfillment or shipping process, modifications or cancellations may no longer be possible.
7. Failed Delivery Attempts
If a delivery cannot be completed, the shipping carrier may hold the package at a local facility or provide instructions for redelivery or customer pickup.
Customers are responsible for following the carrier's instructions to receive their shipment.
HomeBasketColly.com cannot be held responsible for returned packages resulting from:
- Incorrect or incomplete shipping information provided during checkout
- Failure to collect the package within the carrier's required collection period
8. Tracking Information Delays
If your tracking information appears inactive, please note the following:
- If tracking has been updated within the previous 7 days, your package is generally still moving through the transportation network.
- If there have been no tracking updates for more than 7 consecutive days, please contact support@homebasketcolly.com with your Order Number. We will assist by contacting the shipping carrier on your behalf.
9. Lost or Missing Packages
Packages Confirmed Lost in Transit
If the shipping carrier officially confirms that your package has been lost during transportation, we will arrange a replacement order at no additional cost whenever applicable.
Packages Marked as Delivered
Once the carrier confirms successful delivery to the shipping address provided at checkout, responsibility for the package transfers to the recipient.
We are unable to provide refunds or replacement products for orders reported as missing after the tracking status indicates "Delivered."
If this situation occurs, we recommend checking with family members, neighbors, your local postal service, or your building management office.
10. Shipping Destinations
HomeBasketColly.com serves customers across numerous international destinations.
If we are unable to deliver to your location, we will notify you as soon as possible and arrange an appropriate refund.
To improve delivery efficiency, inventory availability, and shipping speed, orders may be dispatched from different fulfillment centers or trusted manufacturing partners serving North America, Europe, Australia, and other international markets.
11. Important Information
Estimated Delivery Times
Delivery estimates are provided for reference only and should not be interpreted as guaranteed arrival dates.
Customs Duties & Import Charges
International shipments may be subject to customs duties, import taxes, VAT, or other government-imposed fees required by the destination country.
These charges are not included in our product prices or shipping fees and remain the responsibility of the customer.
Shipping Information Accuracy
Customers are responsible for ensuring that all shipping information submitted during checkout is complete and accurate.
HomeBasketColly.com cannot be held responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Contact Us
If you have any questions regarding shipping, delivery, or your order, our Customer Support Team will be happy to assist you.
Brand
HomeBasketColly.com
Product Categories
- Premium Laundry Solutions
- Storage Bins & Organizers
- Laundry Baskets
Company
HONG KONG XINCHANGTONG COMPANY LIMITED
Registered Address
Room K, Unit 9, 7th Floor
Wah Shing Centre
No. 11 Shing Yip Street
Kwun Tong, Hong Kong
Customer Support Email
Customer Service Phone
+1 (419) 541-2704
When contacting us, please include your Order Number and the email address used to place your order so we can locate your information and provide assistance as efficiently as possible.
Thank you for choosing HomeBasketColly.com. We appreciate your trust and remain committed to delivering reliable products and professional customer service.