Return Policy
Last Updated: June 2026
Thank you for shopping with HomeBasketColly.com.
We strive to provide high-quality laundry storage products and a reliable shopping experience for every customer. If an item is affected by a verified manufacturing defect, shipping damage, or a fulfillment error, our Customer Support Team will review the situation and work toward an appropriate resolution.
Please read this policy carefully before submitting a request for a return, replacement, or refund.
1. Return Eligibility
To maintain product quality and inventory standards, purchases are generally considered final after delivery.
We are unable to accept returns or exchanges for reasons including, but not limited to:
- Change of mind
- Personal preference
- Ordering the wrong product
- Ordering an incorrect size, color, or quantity
A return or replacement request may be considered only if one of the following applies:
- The product was damaged during transportation.
- The item has a confirmed manufacturing defect.
- You received an incorrect product due to our fulfillment error.
2. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after it is delivered.
If you discover any shipping damage, product defect, or fulfillment mistake, please notify us within 7 days of the confirmed delivery date.
To help us process your request efficiently, please email support@homebasketcolly.com with the following information:
- Order Number
- Email address used for the purchase
- A detailed description of the issue
- Clear photographs or a short video showing the problem
- Photos of the shipping label or package, if applicable
After reviewing the submitted information, our Customer Support Team will determine the most appropriate solution.
Depending on the circumstances, the available resolution may include:
- A replacement product
- A partial refund
- A full refund
The final decision will be based on the evidence provided and the results of our review.
3. Refund Processing
If a refund request is approved, the refund will be issued to the original payment method used for the purchase.
Please allow approximately 7–12 business days for the refunded amount to appear in your account.
Actual processing times may vary depending on your bank, credit card issuer, or payment service provider.
4. Replacement Policy
HomeBasketColly.com does not offer routine product exchanges.
Replacement products are available only for approved claims involving:
- Manufacturing defects
- Shipping damage
- Incorrect items shipped due to fulfillment errors
All replacement requests are subject to review and approval by our Customer Support Team.
5. Return Authorization
Please do not return any merchandise without receiving prior authorization from our Customer Support Team.
If your request qualifies for a return, we will provide detailed return instructions before any package is sent back.
Returns shipped without prior written approval may be refused or declined. HomeBasketColly.com cannot guarantee refunds or replacements for unauthorized returns and assumes no responsibility for packages returned without authorization.
Contact Us
If you have any questions regarding this Return & Refund Policy or require assistance with your order, please contact us using the information below.
Brand
HomeBasketColly.com
Product Categories
- Premium Laundry Solutions
- Storage Bins & Organizers
- Laundry Baskets
Company
HONG KONG XINCHANGTONG COMPANY LIMITED
Registered Address
Room K, Unit 9, 7th Floor
Wah Shing Centre
No. 11 Shing Yip Street
Kwun Tong, Hong Kong
Customer Support Email
Customer Service Phone
+1 (419) 541-2704
Our Customer Support Team is committed to responding promptly and handling eligible requests fairly and professionally. Thank you for choosing HomeBasketColly.com. We appreciate your trust and look forward to serving you.